Shipping & Returns Guide
At chronos horizon, enjoy free standard shipping within the U.S. on orders of $75 or more. Let your anticipation be met with our carefully prepared free shipping service, bringing your order closer to you.
Package Tracking Tips
Once your order is shipped, we will immediately send you an email with a tracking link. You can also easily track your package in real-time through the “Order Tracking” feature on our official website.
Delivery Tips
To protect your interests, we may require identity verification upon delivery for high-value items. Please have the necessary identification ready to ensure a smooth and seamless delivery process.
Weather Impact Warning
In the event of extreme weather conditions, delivery times may be extended. We recommend staying updated through our official website or social media platforms for the latest shipping information, so you can adjust your plans accordingly.
Address Accuracy Reminder
Please double-check your address information before placing your order to ensure its accuracy. Once your order is shipped, changing the address may be difficult. We are committed to delivering your beautiful items accurately to your doorstep.
Worry-Free After-Sales Service
No-Reason Return & Exchange Guarantee
At chronos horizon, we offer a thoughtful no-reason return and exchange policy. If you need to return or exchange your item within 20 days of receiving it, simply ensure the product remains in its original condition and is suitable for resale. Enjoy a hassle-free return or exchange process.
Special Product Notes
Please note that some items, such as custom-made pieces, may have special conditions. For such items, we may not accept returns or exchanges unless there is a quality issue. Be sure to carefully review the product details before purchasing to avoid return or exchange requests based on personal preferences.
Return & Exchange Process Explained
If you need to return or exchange an item, please contact our customer service team immediately. We will provide you with detailed instructions on the return or exchange process and any necessary precautions to ensure a smooth experience. We will also provide suitable packaging materials to ensure your item’s safety during the return process.
Refund Processing Information
Refunds will be issued to the original payment method. If there are any delays due to the payment platform or bank, we recommend contacting the relevant institution for assistance. We will actively communicate with payment platforms to ensure your refund is processed as quickly as possible.
Privacy Protection Commitment
We understand the importance of your personal privacy. During the return and exchange process, we will strictly comply with relevant laws, regulations, and privacy policies to ensure your personal information is protected and not misused. You can trust us to handle your communications securely.
At chronos horizon, we are dedicated to ensuring that every piece we offer serves as a source of healing and beauty for your soul, making each shopping experience a delightful journey.